Frequently Asked Questions
Everything you need to know about your hydration gear and adventure essentials.
What is the shipping timeframe for international orders?
Standard international shipping typically takes 7-14 business days. Expedited options are available at checkout for faster delivery to select countries.
How does the 'Got Your Bak' Lifetime Guarantee work?
Our lifetime guarantee covers all reservoirs, backpacks, bottles, and accessories from manufacturing defects in materials and workmanship for the lifetime of the product.
What is your return policy for unused items?
You can return any unused and unwashed items in their original packaging within 30 days of purchase for a full refund, excluding shipping costs.
Are CamelBak bottles and reservoirs BPA-free?
Yes, all our products, including our Tritan plastic bottles and Crux reservoirs, are 100% free of BPA, BPS, and BPF.
How should I clean my hydration bladder?
We recommend using our cleaning tablets or a mix of mild soap and water. Use a reservoir brush to reach corners and ensure the unit is completely air-dried before storage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.